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Flight Support

Everything you need to know before starting.

Access Codes

How do the codes work?

A code is a key. One code unlocks one exam attempt. PPL codes work on any PPL subject and CPL codes on any CPL subject; the two are separate. When you enter a code to start an exam (e.g. Air Law), that code is activated and locked to that subject. You must complete and submit the exam within 24 hours of activation.

Do the codes expire?

Unused codes never expire. You can buy a bundle today and use them next year. However, once a code is activated (i.e., you start the exam), a 24-hour timer begins. You must submit your exam within this window, or the code will expire.

Can I switch subjects?

No. Once a code is activated for a specific subject (e.g. Meteorology), it is permanently locked to that subject. CPL bundle codes come already assigned: a Starter pack is one code for each of the six CPL subjects, and each code only opens the subject it was issued for. A CPL single code locks to whichever CPL subject you open first.

I didn't get my email receipt.

Emails are sent instantly by our automated server. Please check your Spam or Junk folder first. If you still cannot find it after 10 minutes, please contact support.

The Exams

Are these official Aspeq questions?

No. The Flying Kiwi is an independent study tool. Our questions are designed to strictly follow the learning objectives in the CAANZ AC61-3 Syllabus, but they are not the exact questions you will see in the real exam. If you can answer our questions, you understand the syllabus.

Can I pause the exam?

You cannot manually pause the exam timer. However, our system protects you against technical issues. If your battery dies or WiFi cuts out, your answers and time remaining are automatically saved. You can re-enter your code to resume exactly where you left off, provided you are still within the 24-hour activation window.

Payments & Safety

Is my payment secure?

Yes. We use Stripe, the world's leading payment processor. Your credit card details never touch our servers; they are sent directly to Stripe via an encrypted connection.

Can I get a refund?

Because our products are digital access codes that are revealed instantly, we generally do not offer refunds for change of mind. However, if a technical error prevents you from using your code, we will always provide a replacement or refund in accordance with the Consumer Guarantees Act.

Still need assistance?

support@theflyingkiwi.co.nz

We typically reply within 24 hours.

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Codes are delivered here the moment payment clears, so check the spelling before you continue. Pasting is off on the second field on purpose.
The Flying Kiwi

Terms and Conditions

01General terms

Welcome to The Flying Kiwi. By purchasing or using our access codes, you agree to these terms. These terms constitute a binding agreement between you and The Flying Kiwi regarding the use of our PPL mock exam simulator.

02Universal access codes and usage

Our service operates on a "Pay-As-You-Go" model using Universal Access Codes. By activating a code, you acknowledge the following rules:

  • Single attempt. One code provides access to exactly one mock exam attempt. Once an exam is submitted, the code is consumed and cannot be reused.
  • Subject locking. PPL codes and CPL single codes are universal within their licence until activated. Once you enter a code to start a specific subject (e.g. Air Law), the code becomes permanently locked to that subject.
  • Licence tiers. PPL codes work only on PPL subjects and CPL codes only on CPL subjects. CPL bundles are issued as a fixed set of codes, each already assigned to one of the six CPL subjects; those codes cannot be moved to another subject.
  • 24-hour completion window. Unused codes do not expire. However, once a code is activated (the exam is launched), you have a strict 24-hour window to complete and submit the exam. If the exam is not submitted within 24 hours of activation, the session will expire and the code will be void.
  • No pause function. Exams cannot be manually paused to stop the timer. However, in the event of a browser crash or internet failure, your progress is automatically saved. You may resume your attempt within the 24-hour activation window.

03Aviation disclaimer and limitation of liability

The Flying Kiwi is a supplementary study aid designed to assist with New Zealand Private Pilot Licence (PPL) and Commercial Pilot Licence (CPL) theory preparation. We are an independent educational tool and are not affiliated, endorsed, or approved by the Civil Aviation Authority of New Zealand (CAA), Aviation Services Ltd (ASL/Aspeq), or any specific flight training organisation.

While every effort is made to ensure the accuracy of our question bank, aviation regulations (CARs) and AIP data change frequently. The Flying Kiwi makes no warranty regarding the accuracy, completeness, or currency of the content. This material is not a substitute for official ground instruction, current charts, or the official Syllabus. You agree that The Flying Kiwi is not liable for any exam failure, loss of fees, direct or indirect damages, or operational incidents resulting from the use of this service.

04Refunds and consumer guarantees

Our Universal Access Codes provide immediate access to digital content. Therefore, we generally do not offer refunds for "change of mind" once a code has been purchased. However, we fully comply with the Consumer Guarantees Act 1993. If a technical failure prevents you from accessing the service or the product is not fit for purpose, we will provide a full refund or a replacement code upon verification of the issue.

05Intellectual property and acceptable use

All content on this platform, including the question bank, rationales, and interface design, is the intellectual property of The Flying Kiwi. You may not scrape, copy, redistribute, or share access codes. Violation of this will result in the immediate revocation of codes without refund.

The Flying Kiwi

Privacy Policy

01Introduction

We respect your privacy. This policy outlines how The Flying Kiwi ("we", "us") collects and uses your information in accordance with the New Zealand Privacy Act 2020.

02Information we collect

We only collect information necessary to provide our services:

  • Email address. Required to deliver your access codes, send exam results, and allow you to re-enter an active exam session.
  • Exam data. We store your exam answers, scores, and time remaining to facilitate the resume feature and generate your results email.

03Payment information

We do not store your credit card details. All payments are processed securely by Stripe. We only receive a confirmation transaction ID and the email address associated with the purchase.

04Third-party services

We use trusted third-party providers to run our infrastructure. By using our service, you acknowledge your data may be processed by:

  • Google Firebase. Hosting and database storage.
  • Stripe. Payment processing.
  • Brevo. Transactional email delivery.

05Data retention and usage

We use your email solely for transactional purposes. We do not sell your data to advertisers. Access codes and associated exam data are retained to verify validity and provide customer support.

06Your rights

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. Contact us at support@theflyingkiwi.co.nz.

Final step

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